Privacy policy

In short

No cookies, no trackers, no ads. The diagnostic runs entirely in your browser: your answers are not sent to us. We only receive information if you fill in the "Get our help" form or write to us.

Who is responsible

Devuelta, a company being registered in Ghana. For any question about your data: team.devuelta@protonmail.com.

What we collect

Visit statistics: we count page views per day, with the page, the site you came from (for example "google") and the country. No cookies, no identifiers, and your IP address is not stored.

"Get our help" form: what you write (a first name or nickname, how to contact you, your situation, your country, the links, your message and the boxes you tick). To block abuse we keep an encrypted fingerprint of your IP address, which cannot be read back and is deleted with the request.

“Withdraw from contract here” form: your name, the case number if you give it, the contact channel chosen for the acknowledgement and your message if any, with the date and time. The same encrypted fingerprint of your IP address is used to block abuse.

Online signature of the quote and authorization: the signed text, the name you typed, the date and time, and the same encrypted fingerprint of your IP address, kept with the case as proof of your agreement.

If you become a client: only what your case needs (identity, signed mandate, links to remove, exchanges with the sites). We never ask you for intimate images.

Why, and on what basis

Answering your request and handling your case: pre-contractual steps, then performance of the contract (GDPR, Article 6(1)(b)). Sensitive information you share is processed with your explicit consent (Article 9(2)(a)), which you can withdraw at any time.

Withdrawal: compliance with a legal obligation (Article 6(1)(c)).

Security of the service and preventing abuse: legitimate interest (Article 6(1)(f)).

Your data is never used for advertising, sale, demonstrations or to train artificial intelligence.

How long

Request not followed up: deleted 30 days after it is handled. Case: deleted automatically 6 months after it is closed. Withdrawal: deleted with the case, and at the latest 2 years after it is received, to serve as proof. Statistics: aggregated, no personal data.

Who has access

Our team of three, bound by a confidentiality agreement and using two-factor authentication. Our technical host, Cloudflare, stores the data on our behalf and sends our automatic emails (acknowledgements, signing links). To reply faster, an artificial intelligence tool running at Cloudflare may prepare a draft reply from your request: a member of the team always reads and corrects it before it is sent. Our other emails go through Proton Mail; if you write to us on WhatsApp, WhatsApp carries your messages.

When you approve a request, we send the site, platform or host concerned only what that request needs. If you pay online, the payment provider receives what the payment needs; we never see your card number. Nobody else: no selling, no advertising.

Our team works from Ghana. Data is hosted by Cloudflare; the main database is located in Western Europe.

Your rights

You can ask to access, correct or delete your data, restrict or object to its use, receive a copy, or withdraw your consent: write to team.devuelta@protonmail.com. We answer within one month at most.

You can also contact the data protection authority in your country.

Security

Encrypted connection (HTTPS), internal tool protected by password and two-factor authentication, action log, minimal data, automatic deletion.

Cookies

The public site uses no cookies. The team’s internal tool uses a single cookie, strictly necessary for team members to log in.