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Urgent situation, threats or blackmail, or a minor involved: don’t handle it alone. Contact the police and someone you trust before filing anything. Helplines by country →

Hacked or compromised Snapchat account

Here is the official process on Snapchat, checked on 15 October 2026. Follow the steps in order.

Before you start

  • Only use the platform’s official recovery page, never a link sent to you in a message: that’s often a scam.
  • If you still have access to your email, change its password first: it’s the key to all your accounts.
  • Once you get the account back: a new unique password, two-factor authentication turned on, and unknown devices logged out.
  • Warn your contacts: the hacker may ask them for money while pretending to be you.

The steps

  1. Change your password; request a reset link by SMS or email if needed.
  2. In Settings, check that the account’s email and phone number are yours.
  3. End any sessions or devices you don’t recognize.
  4. If you can no longer access the account, use the Snapchat Support Bot with an email you can access.
  5. Never share your password: Snapchat will never ask for it.
Open the official page help.snapchat.com (new tab)

You don’t need an account. Checked on 15 October 2026.

If it doesn’t work

An official form can go unanswered or be wrongly refused. That’s not the end: there are other doors, heavier but effective — the company hosting the site, the company managing its domain name, the laws of your country, the data protection authority. That’s exactly what we do for you, with your agreement.

  1. Reporting to the platform
  2. A written request to the site owner
  3. The domain name registrar
  4. The hosting company
  5. Search engines
  6. The authority or the courts
Get our help From €40, the rest only if removed

Same situation, other platforms

← Account hacked? What to do on each platform

This information helps you use your rights. It doesn’t replace advice from a lawyer.