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Hacked Telegram account or stolen phone

Here is the official process on Telegram, checked on 15 October 2026. Follow the steps in order.

Before you start

  • Only use the platform’s official recovery page, never a link sent to you in a message: that’s often a scam.
  • If you still have access to your email, change its password first: it’s the key to all your accounts.
  • Once you get the account back: a new unique password, two-factor authentication turned on, and unknown devices logged out.
  • Warn your contacts: the hacker may ask them for money while pretending to be you.

The steps

  1. From another device where Telegram is open: Settings > Privacy and Security > turn on Two-Step Verification.
  2. Go to Settings > Devices (or Active Sessions) and end unknown sessions or the old phone’s session.
  3. Ask your phone provider to block the old SIM and give you a new one with the same number.
  4. No other device: wait for the new SIM, log back in, then end the other sessions.
Open the official page telegram.org (new tab)

You may need to log in to your account. Checked on 15 October 2026.

If it doesn’t work

An official form can go unanswered or be wrongly refused. That’s not the end: there are other doors, heavier but effective — the company hosting the site, the company managing its domain name, the laws of your country, the data protection authority. That’s exactly what we do for you, with your agreement.

  1. Reporting to the platform
  2. A written request to the site owner
  3. The domain name registrar
  4. The hosting company
  5. Search engines
  6. The authority or the courts
Get our help From €40, the rest only if removed

Same situation, other platforms

← Account hacked? What to do on each platform

This information helps you use your rights. It doesn’t replace advice from a lawyer.